Most people know Adler's for quality hardware, paint, and home improvement products. What many don't realize is that behind the scenes, there's a service department dedicated to helping customers solve problems both big and small.

From key duplication and glass cutting to window screen repair, lamp rewiring, and vacuum service, Adler's has built its service offerings around one simple principle: if customers need it, we'll find a way to help.

At the heart of the department is John Massaroco, who has been repairing and restoring items for Adler's customers for 28 years. Over the years, John has worked on everything from antique lamps and chandeliers to Miele vacuums and even the occasional unusual item—like a broken Pinocchio doll.

For John, the most rewarding part of the job isn't the repair itself. It's seeing customers leave with a smile after bringing in something they thought might be beyond saving.

Whether you need a pane of glass cut, a cherished lamp rewired, or you're simply wondering if something can be repaired, Adler's is always happy to take a look.

Watch the video to get a behind-the-scenes look at our service department and meet the people who help make Adler's more than just a hardware store.